Exchange Policy

Van Tassel Exchange Policy

Eligibility

Items purchased from Van Tassel may be exchanged within 7 days from the date of purchase, subject to the following conditions:

  • Original Condition:The item must be in its original condition, unworn, unwashed, and with all tags attached.
  • No Damage:The item must not have any defects or damage caused by the customer.
  • Original Packaging:The item must be returned in its original packaging.

Exchange Process

  1. Contact Customer Service:To initiate an exchange, please contact our customer service team within 7 days of purchase.
  2. Return Authorization:You will be provided with a return authorization number (RA number).
  3. Shipping:Return the item(s) to the address provided, along with the RA number. Please ensure the package is securely packed and insured.
  4. Exchange or Refund:Upon receipt of the returned item(s), we will inspect them for eligibility. If eligible, you will be issued an exchange or refund as requested.

Exchange Options

  • Same Item:If the same item is available, we will exchange it for you.
  • Store Credit:If the same item is not available, you will receive store credit for the full purchase price.

Shipping Costs

  • Return Shipping:The customer is responsible for the cost of return shipping.
  • Exchange Shipping:If the same item is available, we will cover the cost of shipping the replacement item to you.

Return & Refund Policy

  • Customer can return the product within 2 days from date of delivery
  • within 7 days refund will be processed

Exceptions

  • Sale Items:Sale items are typically not eligible for exchange.
  • Customized Items:Customized items are not eligible for exchange.

Additional Notes

  • Damaged or Defective Items:If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund.  
  • Lost Packages:We are not responsible for lost or stolen return packages.

This Exchange Policy is subject to change. Please refer to our website for the most up-to-date information.